Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Leveldrei
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. D4nkV1b3s
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? not applicable
Which Legends were your squad mates using (if applicable)? not applicable
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. i loaded into the app and my progress is fully reset
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i was opening the app
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05/04/2021 CTR
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All of progress is deleted my whole account is reset to level one, my skins are gone, everything is gone.
What should be happening instead? I should have all of my stuff
Steps: How can we find the bug ourselves? I believe it’s already being worked on.
All of my progress was wiped once i loaded into the application, I heard about the bug too.
