Community ManagerHi, @theniece_1
Would you mind adding a DxDiag to this post so we can take a look at your full system specs? We have some steps below for Easy Anti-Cheat which can be related to your EAC error.
Easy Anti-Cheat Troubleshooting
https://answers.ea.com/t5/Technical-Issues/Easy-Anti-Cheat-troubleshooting-steps/m-p/7437695#M4899
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hey there, I actually tried the steps EAC troubleshooting link a few days ago, and unfortunately, it still didn't work.
The file attached is my DxDiag.
Not sure why this is still happening! My desktop is completely brand new, and every driver installed including my Windows are all up to date!
Would appreciate a solution soon! Thank you so much for your help.
Community ManagerYour DxDiag indicates it crashed during the process when you read the text file at the top. Your video card driver is outdated and needs to be updated, thus it leads me to believe you might need to update your Windows 10 build as well.
Search "Windows Updates" in the desktop search bar to check for pending updates.
The GeForce Experience helps auto-detect new drivers for your video card if you're interested in downloading it from Nvidia's official site.
GeForce Experience
https://www.nvidia.com/en-us/geforce/geforce-experience/
If EAC is being blocked, double-check to see if Origin and EAC have been added to your anti-virus exception list.
