Forum Discussion
Hi there, @azmayxo
It would be good to go through some connection troubleshooting. First, are you on a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
- 3 years ago
Hello, I'm on a wired connection
I tried the troubleshooting options you've given me but no luck, I also have two different internets and it is the same in both
This also happens to my friend who has a completely different Internet company as I do
- EA_Aljo3 years ago
Community Manager
Thanks for trying that. Next, let's see if alternate DNS settings will help. Try the steps listed here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
Does your friend live in the same region as you?
- 3 years ago
I am having the same issue, this started happening after the new update. I can guarantee it is not a router issue. I turned it on and off, I always use a wireless connection and never ran into the issue. the connection is stable at first and then it just goes upto 1000 ms and literally every error icon comes up. I've been kicked out of literally five ranked games in the last few hours and got banned for 10 minutes each time WHEN IT IS NOT EVEN MY FAULT. I have a good wifi connection. SO please help me out here
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