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6Iock6a6y's avatar
4 years ago
Solved

Apex Legends Packet Loss

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 1660ti
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? lcy-TTV
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. HowYaChill
Are you using any software with an overlay? Yes
If yes, can you list them here? discord
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. the whole map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. playing the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? as soon as the monsters within update came out
When did this happen? (dd.mm.yy hh:mm) 10/12/21 10/13/21 10/14/21 10/15/21
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? my packet loss goes up high
What should be happening instead? no packet loss
Steps: How can we find the bug ourselves? Fix whatever might have broke with the Monsters within event

I've been playing apex for about 10 months now, and I have never had any problems with packet loss till the Monsters Within event came out, now apex is almost un-playable, every single match I get into My packet loss (on the left side) goes up to 10-42% and I've played with some other people that have had this issue too. I know the left side is my side not the servers, but everything works fine besides apex so I know it's not not my Wi-Fi. I think the Monsters Within event might have messed something help. I love this game so much but I just can't play it anymore till this gets fixed. The image I added looks like respawn servers have high loss when I ping it command prompt, but google and battle.net do not have any loss.

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @6Iock6a6y Excellent, glad to hear it! Thanks for coming back to provide that update, good luck in-game!
  • @EA_Mako I flushed dns, updated Lan and chipset drivers and updated my BIOS, ran suggested commands for ipconfig in the command prompt, made a speed test, called my internet provider, cleared cache in origin and steam, checked that everything was allowed by my firewall, ran repairs on both steam and origin, uninstalled and reinstalled the game, ran the game from a secondary admin user in my pc and nothing has worked so far... I will be replacing my ethernet and coax cables later today but this packet loss issue doesn't happen anywhere else nor in any other game. Nothing has worked... Playing in Frankfurt 1 and 2.
  • Littumulkero's avatar
    Littumulkero
    4 years ago
    @isotherealone

    I am having the same thing going on in last 2weeks. Playing in Frankfurth 1 and 2. Packet loss is 10-50. This was not the case when new map was released.

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