Apex Legends Steam Infinite Loading Screen
Product: Apex Legends Platform:Steam-PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 1080TI Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Account nam...
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Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2070
Enter RAM memory size in GB 32GB
What is your gamertag/PSN ID/EA Account name? OcasioCortezVEVO
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? GeForce Experience and Steam Overlay
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The previous dialog box doesn't quite apply, I can't even connect to the lobby.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 03.24.2021 6:30 PST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I launch the game via Steam, it just sits on a spinner. My only option is to alt+f4 or hit ESC and exit the game. I left it for 20 minutes before giving up. Nothing seems to work. Things i've tried: I went to C:\%USER%\Saved Games\Respawn and deleted the Apex folder there hoping it was some clientside state issue, but the issue persists. I've tried clearing DNS, I've tried unplugging USB devices like reddit suggested, I tried clearing the apex data cached in my user directory (as explained in the previous step). I don't know what's wrong, I can't tell if it's a server connection issue -- usually that times out and lets you pick a different data center, but that's not happening, I can't even get that far (I never see a Continue button) I'm writing this ticket while reinstalilng the game via Origin to see if it will let me log into the game there instead. All I can think that's new, is that before launching, I had purchased the discounted DLC champion edition. This issue has never happened before today to me.
What should be happening instead? The spinner should do what it always does, quickly vanish and change to the "click to continue" dialog.
Steps: How can we find the bug ourselves? No idea
Not much to say here.
Update: I installed it via Origin and I connect/login totally fine. I checked with friends in the US, PNW and all of us are stuck spinning on first launch via Steam.
Origin seems to work though!
Additional update: I had purchased the legendary edition super pack on Steam just before this issue happened today (my first launch today, last time I played was on Monday). I notice now that I don't have any of those specific skins available yet. I'm wondering if there is some token or handshake that the steam "DLC" purchase is trying to do on startup that is failing and has yet to succeed (or else i'd have those skins).
edit: ah but this theory doesn't make total sense, since my friends who didn't purchase the legendary edition also can't connect. Something regionally specific is happening with steam launches that isn't happening with origin.
It seems the most recent steam patch did something to affect loading times. It was working fine yesterday now I cant play it. Ea just cant solve the issue I guess
I came to update this thread to say it's all fixed now, but while logging into EA support forums etc i thought it was odd that my language/country was set to India... so I reset my PW and turned on 2FA and kept playing. However just as I took a break and came back to update this thread to say things are normal now, steam-launched Apex is back to a seemingly infinite spinner. Once again, Origin launches just fine.
edit: I realized after turning on 2FA that one of the first things Apex does on launch is authenticate with the lobby server, since it immediately asked me to perform 2FA before even showing me the spinner. I auth'd on my steam launch and then it hung forever. This makes me think that maybe the issue is that steam-launched Apex regionally hits certain authentication/handshake endpoints that aren't performing well. Friends in other regions had no issues, but when it happens for me it also happens for my friends in the PNW area
Product: Apex Legends
Platform:PC
Please specify your platform model. PC steam
AMD or Nvidia Model Number NVIDIA 1050
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? michal
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? GeForce Experience and Steam Overlay
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The previous dialog box doesn't quite apply, I can't even connect to the lobby.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/APlatform:PC
When did this happen? (dd.mm.yy hh:mm) lots of time and to day 01.04.2021How often does the bug occur? Every time (100%) no
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I launch the game via Steam, it just sits on a spinner. left it for 35 minutes before giving up.
What should be happening instead? The spinner should do what it always does, quickly vanish and change to the "click to continue" dialog.
Steps: How can we find the bug ourselves? No idea☹️my screen looks like this for a long time I can't join the game
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