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skater1105's avatar
skater1105
4 years ago
Solved

Apex legends wrongful ban Code:Snake error

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? EA Accoun...
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hey everyone,

    Account bans aren't something we'll be able to help with here on Answers HQ. If you haven't already please get in touch with the Terms of Service team so they can review your account. They will need to see if the account ban can be lifted. 

    For more information on how you can set up a case with them check out the EA Help website. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Hey everyone,

Account bans aren't something we'll be able to help with here on Answers HQ. If you haven't already please get in touch with the Terms of Service team so they can review your account. They will need to see if the account ban can be lifted. 

For more information on how you can set up a case with them check out the EA Help website. 

Eshshshss's avatar
Eshshshss
Seasoned Ace
4 years ago

@EA_KentYesterday night got the error for the first time and it was clearly related to Ranked mode only. After one game that ended normally, I just was not able to match up into the next game - the game went into a loop of showing up to 150+ players in queue -> starting server -> matchmaking and eventually thew this error, twice I stayed in the game, third time game crashed and I was forced into Windows Desktop.

At the same time I tried and tried again, the same thing, eventually went into trying regular trio game which run without an issue, after playing 2? public games I managed to get back into Ranked.

But this is yet another great invention as it seems, probably related to the new "cloud synchronization" happening on the game's launch (at least in Origin)...gladly didn't get banned, that if so happens, will be the last drop in my patience pool and Apex will be gone for good 100% guranteed! 🙌

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