Apex lobby lagging/ freezing problems
Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Slim What is your gamertag/PSN ID/EA Account name? violetreaper82 Please provide your squa...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi @Violetreaper82,
Apologies for the delayed reply on this.
Would you mind if we try out some troubleshooting to see if we can help out with the lobby issues you've been seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see how that goes.
If you're still seeing the same issues happening after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thank you!
/Kent
@EA_Kent wrote:Hi @Violetreaper82,
Apologies for the delayed reply on this.
Would you mind if we try out some troubleshooting to see if we can help out with the lobby issues you've been seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see how that goes.If you're still seeing the same issues happening after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thank you!
/Kent
@EA_Kent wrote:Hi @Violetreaper82,
Apologies for the delayed reply on this.
Would you mind if we try out some troubleshooting to see if we can help out with the lobby issues you've been seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps from the EA Help website to see how that goes.If you're still seeing the same issues happening after that check out the PlayStation-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thank you!
/Kent
I tried the different things in your email about things for my system, I tried many different methods along with cold restarting, I also opened up a new account to see if it was my account but it happened when I joined my friends party again so I think it might be an issue with my system, but no problems come up for anything on my system. I play different games that also use wifi and I don’t get lag or any problems like I do with apex. I’m going to see if I could find anything wrong with my system but I find this a very weird problem.P.S if you find anything with my account or something that might’ve been causing the problem let me know.
- EA_Kent
Thank you for following up!
Is there any way you could try connecting your PS4 with a network cable instead, or is wifi your only option? I'm curious if this would still be happening if we can bypass the wifi connection.
/Kent
it’s only wifi but I could try to see if I could connect my ps4 to my wifi box thing, but it is under my house and my room is a decent distance away from it but I could see if I could possibly be able to find a cord long enough to connect. But if not I’ll see if I could temporarily use a tv closer in my living room since it’s closer for this time but if not idk what else could be the problem since I don’t experience any problems on other online games I play hopefully it’s just connection problems
