Apex Packs not received after leveling up

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? MurrManJr
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. lobbyu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. returning to lobby
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? Happened during multiple times
When did this happen? (dd.mm.yy hh:mm) 06/02/19 and 07/02/19
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Apex packs are not received.
What should be happening instead? receiving rewards for leveling up.
Steps: How can we find the bug ourselves? reward us the packs.

‌

When I level up I do not receive my apex packs. This does not happen every level but has happened a few times I have leveled up. All were from levels +20. I still receive my legend tokens, but no packs.