[Asking for Info] Login Verification enabled, but Apex shows its not
When gifting was first introduced, I activated my login verification so that I would be able to use it if I ever wanted to, but the game wouldn't acknowledge it and still has the option to gift locked. I just left it because I didn't care too much, but now this issue is potentially going to lock me out of getting the reactive flatline. I've tried restarting the game and turning verification off and on again but neither of these changed anything
Thank you for your patience as we have been looking into this issue. We have noticed some disconnect between the accounts you are trying to gift from and the accounts that have Login Verification turned on, so we would like to give you some information to ensure that you have Login Verification enabled on the correct EA account.
Login and check your EA account:
- Open an incognito browser window
- Log into your EA account and go to the Account management page
- Check your "connections" page
- You should see all of your linked platforms on this page, if you do not see your linked platform, then you are logged into the wrong EA account.
If you don't see the platform you're playing from:
This means you most likely have two EA accounts and the account you are playing from, doesn't have Login Verification turned on, lets fix that.
- Log out of your account and close the browser
- Open a new incognito browser window
- Log into your EA account, this time use the individual platform login buttons
- For example, if you play on Xbox, click the Xbox icon and sign in using your Xbox ID
- Check your "connections" page and confirm you see your platform link
- Go to the "security" page
- Ensure Login Verification is turned on
If your platforms show correctly:
- Go to the "security" page
- Ensure Login Verification is turned on
Once you have confirmed that the EA account where your platform account (Xbox, Playstation, Steam, etc) is linked has login verification turned on, then open Apex Legends and check to see whether you can gift.
If you still facing the same issue after double-checking that everything is correct with Login Verification, then please post the following information:- Your username
- Your platform (i.e. Xbox, Steam, PlayStation, Switch, etc.)
- Roughly when Login Verification was enabled on your account
- Screenshot showing Login Verification is enabled from your EA account page: https://myaccount.ea.com/cp-ui/security/index (please block any personal details)
- Screenshot from the in-game gifting window showing that gifting is blocked by Login Verification
Accepted as Solution for visibility purposes only