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Dream_Yami's avatar
Dream_Yami
5 years ago
Solved

Banned? Apex Legend account.

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia 1060 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? Dream...
  • CarbonCarl's avatar
    CarbonCarl
    5 years ago

    Hi @Dream_Yami  

    If you have been banned and you don’t think it’s through any fault of your own then there’s a chance your EA account could have been compromised at some point and got you the ban. I would check all your security settings, make sure 2FA is active and change password to be on the safe side.

    If you contacted EA then you should have an open case, you can check your cases here: https://help.ea.com/uk/my-cases/

    If a case has been created and is open/in progress then you may need to wait up to 30 days for a response I’m afraid.

    If there is no case then you would need to contact the ToS team to start one.

    To contact the ToS Team use the following link: https://help.ea.com/en/contact-us/

    Select Origin>Choose Platform>Manage Account >Banned or Suspended account and then select an available contact option

CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago

Hi @Dream_Yami  

If you have been banned and you don’t think it’s through any fault of your own then there’s a chance your EA account could have been compromised at some point and got you the ban. I would check all your security settings, make sure 2FA is active and change password to be on the safe side.

If you contacted EA then you should have an open case, you can check your cases here: https://help.ea.com/uk/my-cases/

If a case has been created and is open/in progress then you may need to wait up to 30 days for a response I’m afraid.

If there is no case then you would need to contact the ToS team to start one.

To contact the ToS Team use the following link: https://help.ea.com/en/contact-us/

Select Origin>Choose Platform>Manage Account >Banned or Suspended account and then select an available contact option

  • situsky's avatar
    situsky
    5 years ago

    My origin account is [edit: email address removed] , which was purchased on steam platform. The name of Steam account is arlika1, ID: 76561199057462931. In battlefield 5, my name is situsky, and I bought this game to play on July 3, 2021. In the process of playing, I didn't violate the rules, but there were some fluctuations in the network. administrator, my account is blocked. It should be blocked by the system by mistake. I didn't violate the agreement. Please restore my account. This number is very important to me. I didn't violate the rules. I didn't send any advertisement. It's estimated that it's the system's wrong seal. Usually, I played battlefield five games, but I didn't violate the agreement. I didn't brush the text randomly. This number accompanied me for a long time, which is really important to me. It didn't violate the user agreement. It's the system's wrong seal. Thank you for playing battlefield five. Liangmin one, the security level will be improved after the account is unsealed. Hope to help unseal. Thank you

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