Can’t access battlepass, legends or store
Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? OpulentPanda623
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. OpulentPanda623
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Login to the game in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading up the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) October 31, 2023 around 3 CST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can’t access my legends the battle pass or the store and my my currency is -9999
What should be happening instead? I should be able to see my skins legends store and battle pass
Steps: How can we find the bug ourselves? Load up a game and see if it happens to you
Loss of progression
