Can’t connect to servers/ stuck in lobby

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? Sanchez_freak913
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. NA
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? None
Which Legends were your squad mates using (if applicable)? None
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Couldn’t get into a game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting for a game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 25.06.23 12:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can’t get into any games
What should be happening instead? Getting into a game
Steps: How can we find the bug ourselves? By seeing how the servers are not connecting to my internet

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Can’t connect to servers or get into a game