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EmmiScarlett's avatar
2 years ago

Cannot equip heirloom on the legend page or heirloom page!

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? SierraLovesx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I was playing solo jesus
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? None
Which Legends were your squad mates using (if applicable)? none
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Wasn't on any map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to equip the heirloom
Did your squad mates also experience the issue? I was playing solo
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 2/16/2024
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I can't equip the heirloom 
What should be happening instead? I should have the heirloom say "equip"
Steps: How can we find the bug ourselves? What?

Is this happening to anyone else? I went to the heirloom page and legend page and have no prompt to equip itm, I was given the 150 shards from the event, I also bought 75 dollars of apex coins and wasn't given them, I was given 5,000 though when I bought other coins 

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