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chuckn0rrice's avatar
4 years ago

Cannot Purchase Skin Packs for Event "Core Item Already Owned"

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Radeon RX 580 Armored Edition
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? That Guy From ID (nao)
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The Special offers menu, and store menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Attempting to purchase skin pack
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? unknown
When did this happen? (dd.mm.yy hh:mm) 10/27/2021
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? It says "Core Item Already Owned" when attempting to purchase a skin pack for a alternate of a skin I do not have.
What should be happening instead? From prior experience, it should discount the item and allow purchase of the skin.
Steps: How can we find the bug ourselves? Take my money and let me buy the skins please!

This seems to be a bug as even the large pack on sale in store is not purchasable for me because i own the skins from the first Halloween event.

2 Replies

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Thanks for the feedback and post about this, @chuckn0rrice!

    We've passed these reports along to be looked into further, though sadly I wouldn't expect this to change during the current event. If that changes we'll be sure to provide an update.

  • Glad ive been waiting for this jack o lantern bloodhound skin forever. But cant get it because i own a flatline skin. Cool makes sense.

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