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Hey @Rzicsam.
Would you mind if we run through some troubleshooting to see if that helps with this?
When you have the chance I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still running into the same problem afterward check out the Xbox-specific steps as well.
Let me know if you're still running into the same issues afterward.
Thanks!
/Kent
I can confirm neither EA or xbox specific steps havent helped.
It isnt just myself facing this issue.
Cheers,
Sam
- EA_Kent5 years ago
Community Manager
Thanks for following up!
What happens if you try setting a different DNS on your Xbox? I've seen some cases where using a different DNS can help with similar issues as well. To update the DNS on your Xbox follow the steps below:
1. Open your Xbox Settings and select Network
2. Select Advanced Settings
3. Go to DNS Settings and select Manual
4. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different public DNS you would rather use instead that's OK as well.
Let me know if you're still having the same issues after updating it. Thanks again!
/Kent
- 5 years ago
Hi kent,
Tried this with no luck.
Let me claitfy i have no other connection issues. Trios etc are ok. If i change to different servers i can even find duos games (but laggy as a hell)
Surely this is an issue with apex/respawn?
Regards,
Sam
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