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gbgkgur's avatar
gbgkgur
4 years ago
Solved

Cant get past apex login screen

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One S What is your gamertag/PSN ID/EA Account name? MarcusSkydiver0 Please provide your squad ...
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    Hi @gbgkgur, 

    There are a few things we can try that might help with the issues you've been seeing. 

    When you've got the chance please try running through the basic and advanced connection troubleshooting steps from the EA Help website. If you're still getting stuck at the same place after that please let me know. 

    Thanks! 

crazymark493's avatar
crazymark493
4 years ago
@EA_Kent i got this problem on PC too，game freezing at main page，not responding
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

@crazymark493 

Have you had the chance to try repairing the game to see if that makes any difference? 

If you're using Origin you can right-click on Apex Legends in your Library and select the Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. You can find more info on how to verify the file integrity at the Steam Support website. 

Please let me know if you're still having the same issues after that. Thanks! 

  • crazymark493's avatar
    crazymark493
    4 years ago
    @EA_Kent i tried，it says 100% intergrity，also tried reinstall ，different network，clean boot ，both Steam and Origin，different language，different harddrive，they all just freeze seconds after the intro animation
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @crazymark493 

    Thank you for letting me know! I'm glad to hear you were able to get it fixed. 👍

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