Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia Geforce RTX 2070 Super
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? IlluminousXIII
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wattson
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby.. apex packs section
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Purchasing apex packs towards my 500 counter after ACE event purchased
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 15/02/2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Resets the 500 heirloom shards counter after buying ther ACE event and getting the heirloom shards from there.
What should be happening instead? It should NOT reset .... obviously
Steps: How can we find the bug ourselves? Try it ! Buy a 250 packs, then do the ACE event (receive 150 shards) and after that purchase another 250 packs - you will see that you WONT get the heirloom at 500 packs. It will be resetted. Meaning you need to buy an extra 250 packs on top of the 250 meaning you'd have spent 750 packs to get a heirloom (while the FAQ states its a guaranteed heirloom at the 500 packs count)
This problem is new. The previous events were fine. Didnt reset. But this one does. There hasn't been anyone here yet coming with proof that that they got new heirloom shards AFTER getting the heirloom shards through the ACE event. So far we have only seen people complain about not getting their heirloom shards on the 500 counter after they bought the event ACE heirloom shards.
Did anyone receive a new stack of heirloom shards after getting the 150 shards from this ACE event? If so.. tell us about it please? because so far we only experiencing problems with it.. forums being spammed full about this.
The only people 'not experiencing this problem' are the people who think that this event functions the same as the previous ones. they are 2 completely different systems. I csn explain why but you have to understand how the system works in the first place. Has to do with the FINAL PACK giving you the shards. once you open all the skins in the CURRENT event, you get a REGULAR apex pack giving you shards, which means you are resetting your progress right after receiving those shards... before when you purchased ALL the 24 packs for lets say the caustic or Gibraltar heirloom, the final pack giving the heirloom weapon came out of an Event apex pack, not a regular one. Im. talking about when the animation starts of the apex pack opening. We shouldve had gotten the heirloom shards from a red apex pack (the Anniversary edition one) but it came from a regular apex pack. That means that the developers MIGHT HAVE MADE A MISTAKE.... lets not forget the mistake devs made at the start of the event when they FORGOT TO ACTIVATE THE DISCOUNT ON THE CRAFTING MATS NEEDED FOR THE EVENT... They literally posted a twitter post with 'sorry we have a bug going on, will be fixed soon dont craft anything yet'..
Now we are trying to communicate an even bigger bug than that one and what do we get? We're getting robot answers..
