cant loot item in death box

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? hotcheese
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looting death box
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 100
When did this happen? (dd.mm.yy hh:mm) 21.04.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can’t take or swap anything from death boxes. Tried multiple boxes, different games, different characters. In a squad, not in a squad. Deleted the game. Reinstalled. Same issue.
What should be happening instead? Able to take items from death boxes.
Steps: How can we find the bug ourselves? No clue

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Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? hotcheese
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Any
Which Legends were your squad mates using (if applicable)? Any
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to loot a death box
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 100
When did this happen? (dd.mm.yy hh:mm) 21.04.19
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can open the death boxes, view the death boxes, but I can’t take anything or swap. No button even displays to swap. I only get the “close” button.
What should be happening instead? I should be able to take items from death boxes
Steps: How can we find the bug ourselves? No clue but other people have the issue (google searches)

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