cant loot item in death box

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Zeabart
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Danklok, Coaluigi
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Fuse
Which Legends were your squad mates using (if applicable)? Horizon and revenant
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Crash site all the way to Market
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Fighting, looting, scavenging for meds and shields.
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 0, it happened first match of ranked.
When did this happen? (dd.mm.yy hh:mm) 18.02.21.08.00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can't loot death boxes
What should be happening instead? Should be able to get whatever I want from a death box.
Steps: How can we find the bug ourselves? Idk I its a server issue or a one time bug.

‌

Was in my Xbox and have no recording of it.