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Twitch_BoltHype's avatar
5 years ago
Solved

Can't play on any server except for Frankfurt 1

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? BoltHyperYT
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Everytime I tried to load into a game on the server which have low ping for me, but I get sent back to the screen to choose a different server.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to get into a game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Can't play matches in a row, I have to close the game and restart it everytime for the next match
When did this happen? (dd.mm.yy hh:mm) 04.02.21
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I can't seem to get into a game when I use server which are better for me like Singapore. But everytime I try to play in that server I get an error and have to restart the game and change the server to Frankfurt
What should be happening instead? I should be able to get into a game.
Steps: How can we find the bug ourselves? I don't know how you can find this bug. Maybe it's specific to me or not.

Earlier I thought this was a problem because of my ISP, but I tried playing the game on my laptop and I faced no issue like this.

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @Twitch_BoltHyper 

    Got it, thank you for giving that a try!

    Have you checked to make sure all the ports for Apex Legends are open on your network? You can find more information on the specific ports at the EA Help website. If you need more info on how to open the ports check out the Port Forward website. They have instructions on how to open ports for many makes and models of router/modem. 

    Let me know if you're still having any trouble connecting to other datacenters after that. Thanks!

    /Kent

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