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StankWeiner's avatar
5 years ago

Can't Use Weapons or Abilities after Using Portal

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? ISwanky JI
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Grade A StickyD
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Horizon
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. On Olympus map where the 2 giant portals meet
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Teammate went into the portal, came back out and couldn’t sprint, couldn’t pull out his guns, couldn’t use zip lines or jump towers, and couldn’t use his power ups.
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? We never went into the portal but as soon as we did it happened. The bug is 1/1.
When did this happen? (dd.mm.yy hh:mm) 11/5/20 12:00pm
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Can’t pull out weapons, can’t sprint, can’t use zip lines or jump towers, can’t use special abilities. Literally can only walk and ping.
What should be happening instead? I should be able to play the game.
Steps: How can we find the bug ourselves? Go into the portals on the new map, Olympus.

The portals on Olympus make your character a potato. Quite annoying. 

[Admin - updating thread title to reflect issue and for search results]

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  • Product: Apex Legends
    Platform:PC
    Please specify your platform model. PC
    AMD or Nvidia Model Number AMD Radeon RX 5600 XT
    Enter RAM memory size in GB 16GB
    What is your gamertag/PSN ID/EA Account name? tubagrapher
    Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
    Are you using any software with an overlay? No
    Which Legend were you playing (if applicable)? Bloodhound
    Which Legends were your squad mates using (if applicable)? Caustic, Pathfinder
    Where did the issue occur? In a match
    Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I went through the portal transporter in the new map
    What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Went through the portal
    Did your squad mates also experience the issue? No
    How many matches had you played in a row before the issue occurred? 2
    When did this happen? (dd.mm.yy hh:mm) 08.11.20 18:20 est
    How often does the bug occur? Rarely (0% - 9%)
    How severe is your issue? Major impacts to gameplay
    What happens when the bug occurs? I exited the portal and I couldn't do anything aside from run around, climb, and ping.
    What should be happening instead? I should be able to use my guns, and you know play the game.
    Steps: How can we find the bug ourselves? I went into the portal and the game was behaving normally. Jumped out into the middle of a firefight, jumped back in to retreat and I couldn't use my guns or my abilities.

    I went into the portal and the game was behaving normally. Jumped out into the middle of a firefight, jumped back in to retreat and I couldn't use my guns or my abilities. Couldn't even select a grenade to throw. I couldn't press E to grab a zipline, the visual prompt never even appeared, and I couldn't res my teammate once they were down. I also couldn't punch.

    I have never run into this bug before.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey there,

    If this is something you can replicate every time could you record a video of this happening and share it here? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey again everyone, 


    Thanks for the reports on this. I'll pass this along for a look. 

    /Kent

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