Claimed Twitch Prime loot disappeared

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? FTFD_4LiFe
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 09/10/20
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I dont have will of the allfather skin even though i claimed it
What should be happening instead? I should have it in bloodhounds skins
Steps: How can we find the bug ourselves? Look

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Ive clamed the bloodhound twitch prime loot "will of the allfather" and it says claimed but doesnt show up in my skins. I wore it once and did have it on. Then iexited the game and when i go back on it was gone.