Forum Discussion

Werciamat's avatar
Werciamat
5 years ago
Solved

Club timeline can show old password as gamertag

Product: Apex Legends Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your gamertag/PSN ID/EA Account name? werciax Please provide your squad mates' gam...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @Vankenoff 

    It's possible that the account may have been compromised at some point. If someone else was able to log into the account they might have changed the User ID while they had access. If you haven't already I'd recommend taking some steps to make sure the account is secure: 

    https://help.ea.com/en-us/help/account/secure-hacked-ea-account

    You should also be able to change the User ID on your account as well. For more information on how you can update that check out the EA Help website. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Werciamat, 

That's super bizarre. If possible, could you direct message me a screenshot of what you're seeing? 

/Kent

  • Vankenoff's avatar
    Vankenoff
    5 years ago
    @EA_Kent Hi I've also had this issue occur. My old password was shown in the club timeline when I joined.
    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Vankenoff 

      Thanks for the report! Do you play Apex Legends on any other accounts that are attached to this same EA Account? 

      /Kent

      • Vankenoff's avatar
        Vankenoff
        5 years ago
        @EA_Kent No, I only play on this account on PS4. When I checked my account though I noticed my EA ID was my old password. I created my account back in mid-2018 and have played multiple EA games since then and have never seen my ID as my old password, so I don't know how it changed?

About Apex Legends Bug Reports - Archive

23,010 PostsLatest Activity: 3 months ago