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Hey @continouspktloss,
There are a few things we can try which might help with the connectivity issues you've been seeing.
First I'd recommend running through the basic connectivity troubleshooting steps from the EA Help website to see how that goes. If it keeps happening after that check out the PC-specific steps as well.
If the same problems are still happening afterward can you also try setting a different DNS in Windows to see if that helps? You can change the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you select the Manual option you can enter a DNS of your choosing. I usually suggest the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but if there's a different DNS you'd rather use instead that's OK as well.
Please let me know if you're still having any lag issues or disconnections afterward. Thanks!
/Kent
I did all of these but the problem is not solved.
I have tried everything but still freezing, code:net, stuttering.
- EA_Kent5 years ago
Community Manager
Thanks for following up!When you've got the chance can you also try starting up your PC in a Clean Boot to see if that makes any difference? If there's anything else running on the PC that might be related to these issues that could help to get around it.
For more information on how to set one up check out the EA Help website. Once you've had the chance to give it a shot please let me know how it goes. Thanks!
/Kent
- 5 years agoHey @EA_Kent,
I have already done clean boot but the problem is still there.- EA_Kent5 years ago
Community Manager
Thanks for giving that a shot as well.
Another thing that can help in cases like this is setting a static IP address in Windows. The Port Forward website has step-by-step instructions on how to set that up.If you're able to give this a try please let me know how it goes. Thanks!
/Kent
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