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almstintrested's avatar
4 years ago

Connecting to match ps4

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Notinterested420
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Waiting for the match to connect
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting for match to start
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 12 . 7 . 2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It stays connecting to match in lobby and I hear the sound of it but my legend and background stutter and it gets stuck in connecting to match. This bug started happening around Rampart’s season
What should be happening instead? The match starts so I can chose a legend
Steps: How can we find the bug ourselves? It happens every single time I wanna play apex. It’s really frustrating

Please help

8 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @almstintrested 

    Do you happen to use custom controls? If so, try setting them to default and try again. Let me know what happens. Thanks!

  • @EA_Aljo Unfortunately that didn’t help, the bug is still happening /:
    The solutions I tried before that didn’t work : re-downloaded the game
    Changed DNS
    Switched to cable instead of WiFi
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @almstintrested 

    I definitely recommend you stay on a wired connection. That's a lot more stable than wireless. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @almstintrested 

    Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here. You'll need to run this on a wired connection on the same network since that is what you're playing on.

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