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SlydewDB's avatar
SlydewDB
6 years ago
Solved

Consistent Mouse Disconnects

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number MSI GeForce GTX 1080 Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account na...
  • SlydewDB's avatar
    SlydewDB
    6 years ago
    @EA_Barry Unfortunately I do not have another mouse or I would. From what I've read it has something to do with the interaction between Apex and Razer Synapse.

    Another user posted about turning off Chroma on the mouse and having positive results. I am going to give this a try. Its unfortunate though, I really feel Apex was the first game to really implement the Chroma App well.
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
6 years ago

@SlydewDB 

Try testing with another mouse to see if your Razer one is having an issue.

Thanks.

SlydewDB's avatar
SlydewDB
6 years ago
@EA_Barry Unfortunately I do not have another mouse or I would. From what I've read it has something to do with the interaction between Apex and Razer Synapse.

Another user posted about turning off Chroma on the mouse and having positive results. I am going to give this a try. Its unfortunate though, I really feel Apex was the first game to really implement the Chroma App well.
  • SlydewDB's avatar
    SlydewDB
    6 years ago
    @SlydewDB This works, disabling Chroma in Synapse worked just fine. Hopefully they develop support for Death Adder and not just the Elite version sometime soon. I really like the reactive lighting features in Apex. T.T

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