Constant connectivity issues - being disconnected at start of most games
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GeForce GTX 1050
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? i-cannot-aim-soz
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? Yes
If yes, can you list them here? Origin
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Doesn't make a difference
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to start playing a game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Usually it's when I first open Apex - the first match has this issue - but I kept trying just now and it kept kicking me out of every match right at the beginning.
When did this happen? (dd.mm.yy hh:mm) 10.06.2020 22:00 (UK time) - but this has been happening on and off for a few days
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Usually it happens at the beginning of the game - often I'm kicked out before I've even had a chance to choose my Legend. It gives a different reason every time, but the most common are code:net and code😕hoe. Once I reconnect to Apex, it sometimes tries to let me back in the game - when it does, however, I am often kicked out again and again (sorry to my random teammates who must have been wondering what was happening!). On the other hand, if I'm not kicked out, I can play, but I can't access the full map (I can see the minimap) or my inventory, and when I look in death boxes I can't see anything, which makes playing just a tad more difficult!
What should be happening instead? It should be letting me play as normal!
Steps: How can we find the bug ourselves? I'm not sure, sorry! It always happens right at the start of the game.
I have tried repairing the game in Origin but Origin says that there are no issues, and I also did a dxdiag as requested and that came up with no issues. I've been playing Apex on this laptop for months and never had an issue like this before, but since Season 5 started my connectivity issues have been getting progressively worse, and in the last few days it's begun to make the game unplayable.
Thanks for looking into this!