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cnastic's avatar
cnastic
2 years ago

Continuous packet loss

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 3070ti 8G
Enter RAM memory size in GB 16G 2*8G
What is your gamertag/PSN ID/EA Account name? 不想玩了(超用力握拳)
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? discord
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. all maps
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. as long as i am in a game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Packet loss rises to 20-30%. How do I get it back to 0-5% and then back to 20-30% after a few seconds? Continue this process throughout the game. Almost impossible to play.
What should be happening instead? 0 loss
Steps: How can we find the bug ourselves? Parameter display box in the upper right corner

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you can see the bug evidence in the link below.

https://youtube.com/shorts/HHcbV9ToqLE?feature=share

6 Replies

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  • PistolSkin's avatar
    PistolSkin
    Seasoned Ace
    2 years ago

    @cnasticI had a similar issue on PC. I found that the problem was caused by the default packet size set in Windows. Your MTU value may be too large which does not affect most internet activities but can cause packet loss issues on critical internet activities such as playing Apex. 

    Try the following (read all the steps first before you do anthing)

    1. Open cmd as admin and type netsh interface ipv4 show subinterfaces

    2. Check the number on the same line as your network adpater (Ethernet/Wi-FI), usually its 1500

    3. If its not 1500, change it to it because its the most accurate baseline. You can do this by using netsh interface ipv4 set subinterface “Name of Adapter” mtu=1500 store=persistent (Name is under Interface of the first command)

    4. Now, to find your optimal MTU value follow the steps in this article https://hide.me/en/knowledgebase/how-to-find-correct-mtu-values/ I've added a summary below:

        netsh interface ipv4 show subinterfaces
  ping www.google.com -f -l 1500 (keep lowering 1500 until you have no losses)
  netsh interface ipv4 set subinterface “Name of Adapter” mtu=(number) store=persistent
    5. Next, add 28 to your optimal MTU value and update your MTU to this using the command netsh interface ipv4 set subinterface “Name of Adapter” mtu=(number) store=persistent

    6. Once that's set you can go ahead and type netsh winsock reset and netsh int ip.

      You could also restart Windows, which shouldn;'t be required but it will definately result in a full refresh of the network settings, so just a mention

  • PistolSkin's avatar
    PistolSkin
    Seasoned Ace
    2 years ago
    @cnastic My MTU was 1500 and caused packet loss. I did the above and found that my value worked best at 1460. Changed it to this and no more packet loss in Apex.

    Don't make the MTU too much smaller than it needs to be though as this can cause other issues such as slower internet speeds.
  • cnastic's avatar
    cnastic
    2 years ago

    Thanks so much for this method, it works on my computer, I have played a night and packet loss never happened. thanks again, now I can enjoy this game. cheers !!!!

  • PistolSkin's avatar
    PistolSkin
    Seasoned Ace
    2 years ago

    @cnasticCould you mark post #2 as the solution which has the detailed steps on what to do in it?  That will help other players in future if they come across the same issue. I'll also add full details about how to do this on my website https://pistolskin.co.uk and YouTube page.

  • cnastic's avatar
    cnastic
    2 years ago

    Sorry, today I played with my friends for the first time and after applying this method, no matter I reduce the number of MTU, it still has packet loss. So I'm still looking for a solution. I think your solution works when I play alone but not with friends.

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