Community ManagerHey @velvetblur.
I took a look at the DxDiag you attached, and I noticed that a process called audiodg.exe has been crashing. This is a Windows process called Windows Audio Device Graph Isolation, which is required for sound to run through Windows. If this process is crashing that could be related to the problems you've been seeing in Apex Legends.
When you've got a chance I'd recommend running the Windows System File checker on your PC to see if it's able to locate any problems. If there is an issue with corrupted system files that might do the trick.
You can find more info on how to run it over at the Microsoft Support Website. Let me know how that goes when you have a chance to give it a shot.
Thanks!
/Kent
Okay so I followed through with system file checker and it didnt find any integrity violations.
I streamed the other day and noticed a few other odd issues. I was getting a stable frame rate with effects running fine but was lagging hard during a game where my ping was fairly low. and I had issues with the sound again.
Oddly enough a quick fix to getting the sound back into my headset without closing the game was to unplug and re plug headset. But not only does my headset lose sound my stream does too.
Im grasping at straws but I have live stream evidence now. If stream footage is something you review I can show you several bugs I encountered. in the stream ill look for and mark the timestamps to including the above lag issue the sound issue an issue connecting to the lobby post game, an issue where it tell us we are the champions despite not having done anything to earn it(explicitly stating my friend who hadnt won anything as the cause), and an issue where it was struggling to send invites to a friend who was in the lobby but it told me they were in a match for more than 30 seconds without that being true and them having stream proof also.
In my stream that I am not willing to find to timestamp like an extended light mag dropping and falling through the floor far enough to become unobtainable
Also if possible I would prefer to share the twitch link to you on a business email, call me paranoid but I would prefer not to leave it here. I am a small lgbt streamer and would prefer to avoid anyone causing a fuss if its as simple as email.
Community ManagerI understand. Your privacy is important, and I don't want you to feel like you have to share anything you wouldn't be comfortable posting.
While I don't have an email address I can provide, you're welcome to send me a link via direct message so it's not publicly visible.
/Kent
