Community ManagerI understand. Your privacy is important, and I don't want you to feel like you have to share anything you wouldn't be comfortable posting.
While I don't have an email address I can provide, you're welcome to send me a link via direct message so it's not publicly visible.
/Kent
Community ManagerHey @velvetblur.
I got the video you sent me. I appreciate that! It looks like there might be a couple different issues happening at the same time.
The sound issue you mentioned might be related to your audio drivers. I'm not sure if it was just your video capture, but I did notice that your mic appeared to cut out at the same time as the game audio. It seems like this issue isn't just isolated to the game, if that's the case. Have you tried uninstalling and reinstalling your audio drivers in Windows to see if that helps at all with the sound issues? For more info on how you can reinstall them check out the Microsoft Support website. The Fix Your Audio Drivers section there has steps on how to uninstall and reinstall them.
The other issues you were having look like they're more connection-related. Can we try some connection troubleshooting steps to see if it helps at all? A good place to begin would be with the basic connectivity steps over at the EA Help site. Those can tackle a lot of the more common issues we see, but if you're still having issues after that the PC-Specific steps may help as well.
Let me know if that helps at all with the connection issues you've been getting. Thanks!
/Kent
