7 years ago
Crashing to Desktop No Error
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 1060 3GB Enter RAM memory size in GB 16 What is your gamertag/PSN ID/EA Account name? cool...
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number R9 390 8GB
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? NaturalRhapsody
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. jhrvy4 and kickpuncher2
Which Legend were you playing (if applicable)? Pathfinder (effects all though)
Which Legends were your squad mates using (if applicable)? Random
Where did the issue occur? Mostly during drops and randomly during ring closings
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Has happened in many diffrent locations, from dropping in to during a fight. Never during lobby.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Its happens randomly at any time and doesn't seem to be linked to a single action
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Its random. Sometimes 1 sometimes 4-5
When did this happen? (dd.mm.yy hh:mm) Has been happening since a few days after launch, but happened today: 2.16.19 19:45
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game "crashes" to desktop, no error message but windows log says:
"Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x354c
Faulting application start time: 0x01d4c595134a4f4b
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: 4986ff43-30fc-4055-b7ab-f6bff3a2be9b
Faulting package full name:
Faulting package-relative application ID:"
What should be happening instead? The game doesn't crash randomly
Steps: How can we find the bug ourselves? Play the game on my PC. According to reports it doesn't seem to apply to a specific set up.
Game freezes for 1-2 seconds, then crashes to desktop with no error. Windows log says above. Had gotten worse since launch, is exasperated by playing premade 3's.
Please read this:
Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0xf78
Faulting application start time: 0x01d4c5c2edb06795
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: 08efa744-7b31-4f4b-82fc-d15d629b870d
Faulting package full name:
Faulting package-relative application ID: