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MageofExoduz's avatar
6 years ago
Solved

dash

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Rx 580 sapphire nitro
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? MageofExoduz
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Cautsic and Bloodhound
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was playing ranked on the season 2 map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running into ring
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 25.3.2020 GMT+5
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The graphics degrade when i move cursor over anything that makes a sound And I crash mid match without any popup of crash. A green square is found in the top left corner.
What should be happening instead? Game should be working properly instead of crashing and graphics degrading
Steps: How can we find the bug ourselves? Maybe by changing headphone settings that are window sonic or headphones and enhancements mid game

this happened when i changed my headphone settings mid game and after i died with my teammate I restarted my game and then i found this green square in the corner and could see that when i moved my cursor over anything that made a sound my graphics would degrade in the lobby. I tried restarting again but this problem would not go away I also went to default settings of my headphones and I changed my in game graphic settings to default nothing happened. So i set my video settings to low.

  • the problem had been resolved after uninstalling and reinstalling apex

4 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @MageofExoduz

    It sounds like something might be corrupted in the game data. Have you had a chance to try repairing the game in Origin to see if that helps at all? 

    If you right-click on Apex Legends in the Origin library you should see a Repair option when the menu pops up. Let me know if that helps at all. Thanks!

    /Kent

  • I have tried that multiple time and it didn't work so I am currently uninstalling and reinstalling the game if it fixes it.

  • the problem had been resolved after uninstalling and reinstalling apex

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MageofExoduz wrote:

    the problem had been resolved after uninstalling and reinstalling apex


    Hey @MageofExoduz

    Thanks for following up and letting me know you were able to get it fixed! 👍

    /Kent

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