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DaddyInMyMouth's avatar
4 years ago

Depths of the void

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? ACB Boardz
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Store
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Purchasing the depths of the void skin
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) May 5, 2021
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? The depths of the void wraith skin needed void specialist and not quarantine 722.
What should be happening instead? Quarantine 722 should be needed
Steps: How can we find the bug ourselves? If anyone purchased the void specialist and had quarantine 722, they should get a refund

I purchased the void specialist skin with apex coins to get the depths of the void skin, not knowing that it was a bug and quarantine 722 would be the skin needed hours later. I have the quarantine 722 skin and was wondering if I could get a refund of my apex coins.

2 Replies

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  • I thought I was the only one, they said they can‘t refund anything (EAHelp dm‘d me on Twitter) but like we should at least be getting the coins back.

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