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Drabjack's avatar
4 years ago
Solved

Did not received the right skin but another one, Display Bug?

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080 TI 11Gb safely overclocked (Corsair watercooled) with a Ryzen 3950x 16cores/32threads (also Corsair watercooled)
Enter RAM memory size in GB 32Gb 3200Mhz Dual-channel
What is your gamertag/PSN ID/EA Account name? DrabJack
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? None
Which Legends were your squad mates using (if applicable)? None
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the weapon customisation section, where we can buy skins
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was trying to see what skin I could buy for the new weapon
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I don't remember, it doesn't really matters anyway for my problem I think
When did this happen? (dd.mm.yy hh:mm) I don't remember exactly, I would say few days ago so maybe 07/08/2021 around 10PM
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I don't get the skin that is displaying on my screen after hitting "unlock the skin with Apex coins"
What should be happening instead? I should get the skin that is displaying on my screen after hitting "unlock the skin with Apex coins"
Steps: How can we find the bug ourselves? I guess by buying a skin

Hello, please excuse my probably bad english as it is not my main language.

I got a problem ingame as I tried to buy a skin, so I went to "Answers HQ Forum" wich lead me to "Contact EA" wich lead me to here.

Here's my problem even if I already described it by filling the empty fields above:

I was on the game Apex Legends when i wanted to buy a skin for the new weapon the "Rampage", I was not sure wich one to choose, after clicking like 200 times on all the skins, I finally stopped on a particular skin wich I stared at for at least a minut before buying it, so I'm really sure that I didn't make any mistake, when I clicked on "Unlock with Apex Coins", the game returned to the lobby as it sometimes do when you spend much time in customization section, so I went to the skin section again to buy the skin "again" or just equip my new skin if my purchase did worked but I realized the skin I bought wasn't unlocked but it was another one instead..

I won't die from this bug or I don't know what to call it but I'd like to let you know that the situation is a bit annoying to me.. As a long time player who never caused any problem at all on the game or even any EA games, and as someone who already spent a decent money on EA games, I really hope I could get some help, I want to apologize if it's not the right place for my problem but as I said it's EA support that lead me to here.






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