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YourTrashKid12r's avatar
4 years ago
Solved

Didn’t receive RP

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Infinitetwitch23
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I don’t remember
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Watson
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Leaving match (game ended)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Leaving match (game ended)
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 5-6
When did this happen? (dd.mm.yy hh:mm) 4/26/2022 8:40 PM EST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? We all got eliminated. Game grove when I tried to back out then said connection to server failed and I reloged and never received my RP
What should be happening instead? I get my RP
Steps: How can we find the bug ourselves? Idk

I didn’t receive my rp after game and it kicked me and said connection to server failed.

  • Hi there, @YourTrashKid12ri 

    It sounds like you disconnected before the results could be captured. Unfortunately, we're not able to add that RP to your account. If you're frequently disconnecting, we can go through some troubleshooting.

6 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @YourTrashKid12ri 

    It sounds like you disconnected before the results could be captured. Unfortunately, we're not able to add that RP to your account. If you're frequently disconnecting, we can go through some troubleshooting.

  • Hi, I won a ranked game and didn't get any RP from it. This happened for both me and my mate. In club chat, it shows that we won first place ("just now"), but when I check my previous game stats, it shows the stats of previous game (23 minutes ago) and I didn't get any RP from that win. Luckily, I got it all recorded as proof (?)

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @nobraincells 

    Thanks for the report. Unfortunately, we're not able to grant those points. How often is this happening?

  • Thanks for this, so there is nothing I can do about this (even with a full report)? Happened twice for me now this season, and it's not like that I disconnected or anything. That's really sad, especially when ranked games aren't that easy to win per se. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @nobraincells 

    Aplogies for the late response. I'm really sorry, but there's nothing we can do about this. We're not able to grant those points.

  • Just had this same thing happen it's been happening g for all matches for about an hour now it will take rp when I have a bad game but we finished 2 and 3rd  with multiple kills and award no rp for it is there a fix for this not asking for my rp because as I can see you will just say sorry we can't give you that rp

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