Product: Apex Legends
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID/EA Account name? Tom-Taylor06
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Home screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. .
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? .
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? I don’t get the packs
What should be happening instead? I should get the packs
Steps: How can we find the bug ourselves? I’m not sure
I didn’t get the free event pack and EA help didn’t help at all. How can I fix this as I’m 1 apex pack and 1 event pack down right now
i have proof
Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 3070
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? APEX_EMPER0R
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Loba
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Imperial Guard Event Pack missing.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Returned to lobby.
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 07.03.2023 03:10 GMT+8
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? I was in a match with friends, then the event arrived and we unknowingly cleared a few of the Event Dailies, and had like 500 points in the Imperial Guard Event Tracker.
What should be happening instead? I should have received an Event Pack.
Steps: How can we find the bug ourselves? I have two screenshots of having completed the first two rewards but I did not get any Event Pack. Give the reward, since I didn't get the free Event Pack.
The game thinks I had received the event pack, and had already opened it.
Shown in this screenshot:
But I have proof that I haven't received the reward and opened the pack, you can clearly see it is still at 0/24 in the collection event UI.
I have the exact same issue
It says I have already received the pack but when I check the event tracker is says 0/24 and I dont have a pack available.
I have some screenshots as well
Me too, I am replying to this to just follow.
i have the same problem i can’t receive the rewards my tracker won’t move when i get points and it won’t let me get the event items
Hi, can you let me know if you found a solution.
Thanks
The same thing happened to me i have proof and everything
Same happening with me bruh
Same
honestly good luck to everyone, I hope we all get our pack lol
I also didn’t get my free pack because I thought the update was final. Didn’t know I had to wait to play. I hope APEX figures this big out and is able to give us our first free event pack for if we previously got the wrong reward.
So currently there is a apex event going on called the “Imperial guard” collection event and in the prize tracker theres 2 packs for it, and earlier there was none when the event launched so now there is and its saying i claimed it, did it happen to anyone else?
Same bro 🥲
Didn’t get one either
i played for a bit got over the first reward and did not get the pack
Same here ES
Product: Apex Legends
Platform:PS5
Please specify your platform model. ps5
What is your gamertag/PSN ID/EA Account name?igotalleyesonme
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay?No
Which Legend were you playing (if applicable)?seer
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu.Imperial Guard Event Pack missing.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Returned to lobby.
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm)07.03.2023 03:10 GMT+8
How often does the bug occur? Every time (100%)
How severe is your issue?Minor impact to gameplay
What happens when the bug occurs? I was in a match with friends, then the event arrived and we unknowingly cleared a few of the Event Dailies, and had like 520 points in the Imperial Guard Event Tracker.
What should be happening instead? I should have received an Event Pack.
Steps: How can we find the bug ourselves? I have two screenshots of having completed the first two rewards but I did not get any Event Pack. Give the reward, since I didn't get the free Event Pack.
Just need to get the correct rewards. I have spent alot of money with this game as I own 7 heirlooms and 2 mythic skins. This game has too many bugs one which was the bug that caused me not to reach the battle pass R99 reactive skin. If you guys could fix this swiftly that would be great
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? ICEEEhot
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Fuse
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In a game when the Imperial event launched and now my game is bugged
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Playing a game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 8 or so
When did this happen? (dd.mm.yy hh:mm) March 8th 2022, 2am est
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My event isn’t updating correctly. I’m stuck at 1250 points in the event. But after every game, it says I’m closer to 3000 points. I haven’t gotten any packs from the event and I am not getting any more points for completing my challenges.
What should be happening instead? I should be getting my rewards and points should be updating.
Steps: How can we find the bug ourselves? Just look at my account, or I can send screenshots.
I can’t attach more screenshots, but I haven’t gotten any packs and my event isn’t updating
Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? Tannicjaguar
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? All
Which Legends were your squad mates using (if applicable)? All
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Imperial guard event
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. 5000 points complete tracker stuck at 1250
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Finished imperial guard event and still stuck at 1250
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The imperial tracker stuck at 1250. The screen said I was owed 9 items.... worth about 6000 apex coins
What should be happening instead? I receive my 9 items
Steps: How can we find the bug ourselves? It's in most of the community
It's in xbox cloud network. I will not participate in anymore events if this is not resolved. I started season 12 1/2 my account has 9 heirlooms. This is ridiculous if I do not get my items.
