DirectX 12 not working with NVIDIA 4090 - DXGI_ERROR_ACCESS_DENIED
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 4090
Enter RAM memory size in GB 64
What is your gamertag/PSN ID/EA Account name? PLSTOLSLIN
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Trying to load Apex from EA App
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to load Apex
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 21.04.23 22:55
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I have just replaced my NVIDIA 3070 PC with a NVIDIA 4090 PC. When I try to launch Apex with the Direct X 12 command line setting "-eac_launcher_settings SettingsDX12.json" Apex text a long time to do anything (black screen with a small blue circle in the middle) and eventually a dialog pops up with DXGI_ERROR_DEVICE_REMOVED: 0x887A002B - DXGI_ERROR_ACCESS_DENIED (screen shot of full error message below). I have tried starting Apex with all Videa settings set to Low/Off as well as all settings on max. Apex works find with all setting set to max if I remove the DirectX 12 command line parameter.
What should be happening instead? Apex should load with DirectX 12 on a 4090 like it does on a 3070.
Steps: How can we find the bug ourselves? Try launching Apex with the DirectX 12 command line parameter on a PC with a 4090 graphics card.
Screen shot of error dialog and DXDiag.txt atached.
Uninstalling the NVidia driver, rebooting and re-installing seems to fix the startup problem. I thought that it has fixed the jittering problem, but my Nvidia 4090 setup will not currently work on DirectX 12 wihtout lots of in game jittering so I am back to DirectX 11 which is using 50% more GPU power (up to 95%). Kinda defeats the purpose of a faster GPU.
