Disconnected And Can't Reconnect to Game
Product: Apex Legends Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 What is your gamertag/PSN ID/EA Account name? ThorHeckYeah Please provide your squad mates' gam...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi @ThorHeckYeah,
I appreciate that!
Can we try running through some troubleshooting to see if we can help stop this from happening? I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still seeing any disconnections afterward check out the PlayStation-specific steps as well.
Let me know how that goes when you've got the chance. Thanks!
@EA_Kent I've tried all of those on either list. I have no idea what's causing it because it the EA servers are fine and my internet is fine. The issue isn't really me disconnect, it's just that when I do disconnect I cannot reconnect. I'll keep hitting reconnect but just won't reconnect to servers or put me back into the game I was in. So then I get a penalty.
My friend believes that its only happened during Arenas, but I cannot remember for certain if it has happened during Battle Royale or not. And I don't believe this was an issue before. So I don't know if it's an update that cause it or what.
I haven't had the issue again yet, but I'm keeping an eye out for it.
