Disconnected And Can't Reconnect to Game
Product: Apex Legends Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 What is your gamertag/PSN ID/EA Account name? ThorHeckYeah Please provide your squad mates' gam...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi @ThorHeckYeah,
I appreciate that!
Can we try running through some troubleshooting to see if we can help stop this from happening? I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still seeing any disconnections afterward check out the PlayStation-specific steps as well.
Let me know how that goes when you've got the chance. Thanks!
@EA_Kent After playing today, I realized the issue is when I disconnect in Arenas. Because I disconnected today in Battle Royale and was able to reconnect right away.
- EA_Kent
That's good to know, thanks! Have you been seeing this happening even in situations where the game has ended? For instance, if you quit during the match results does it still count as the match being abandoned?@EA_Kent Hello! Sorry for the late response. I have not had it happen like that, no. I did have the issue happen once again the other day. It was right after one of the updates and I kept disconnecting frequently from Apex and having a lot of issues. But I haven't had it since then. So it may be resolved.
- EA_Kent
No worries! I appreciate you following up to let me know. 👍
