DXGI-DEVICE-ERROR-REMOVED (new)

here's my specs:

motherboard: ROG STRIX X399-E GAMING

CPU: Ryzen Threadripper 1920x

GPU: NVIDIA RTX 2080

Ram: 16GB 2400MHz DDR4 RAM

PSU: Thermatake 750W

SSD: ALLIED 240gb

With your GPU is that a founders card?

And your ram could you tell me the exact brand and model?

(you can show my product pages if its easier for you)

Okay download and install this stress test: https://benchmark.unigine.com/heaven?lang=en

Create a custom profile and max out the settings with 4K resolution.

Run the test for 30mins and observe the test for the first 5 mins for any faults.

At the end of the 30 mins let me know the temperature.

Ill start running that test now.

To answer your question, no i don't have a Founder's edition card.

Also the brand of my ram is called TeamGroup, two 8gb DDr4 sticks.

Model is: Model TED48G2400C16BK 

Coming up to the end of the test now, no faults that I can see. Testing on Ultra settings with Extreme tessellation, doesn't drop below 100 fps anyway throughout the little sequence it goes through. Coming up to 30 mins now and the highest I've seen the temperature go is 70C. It seems to flicker around the high 60's, hits 70C then goes down again. Never goes beyond 70.

Okay, could you tell me the precise model of the GPU for me.

GALAX NVIDIA RTX 2080

Model Id: 10DE 1E82 12B0 10DE

Part Number: G180 0001

Pretty sure this is the right one.

Hmm alright since we can only get the crash to happen through apex lets use it as a stress test. (games can stress a GPU in different ways that vary between games)

Download MSI after burner here: http://download.msi.com/uti_exe/vga/MSIAfterburnerSetup.zip

and setup the settings like so:

so max out the temp and power and untick the magnet icon to the left if enabled.

set the core clock to -100

Click the tick button and leave Msi running in the background.

Now play Apex and see if it crashes.

Also do you have any old GPU's lying around?

Used the Msi program, if anything it made it crash faster? Not sure if the speed meant anything as it has happened at the menu before multiple times. 

I dont have any old gpu's lying around unfortunately.

Okay try each test and post the results in the numerical order they are posted in:

1.Set the core clock to 0 and check again how does it compare to the -100 test.

2.put everythong back to 0 but set the core clock to -100 and test.

3.Max out the core voltage, if its faded out you can click the gear cog icon and copy my settings like so:

Also may i get the exact model of your PSU?

PSU: ThermalTake LitePower 750W         Model: LTP-750AL2NK

Test-1: Crash received within 10-15 mins sitting in training mode

Test-2: Crash within less than 2 minutes upon booting the game. received at menu

Test-3: Crash 5-10 mins sitting in training mode.

All the same error.

Ahh i forgot to mention.

Make sure the power and temp limited are maxed on test 3 with the maxed voltage and 0 on the gpu.

And do you have another PSU by chance? even if it is one you can borrow for a bit out of another system. (500w or higher)

I have reason to believe your PSU may not have enough Amps in the 12v rail in order to run the GPU

and im trying to figure out if its the PSU or the GPU.

Yo, haven't had the chance to play apex recently but saw the recent patch and gave it a try.

Just had one whole session with 0 crashes whatsoever. Game feels so smooth aswell, although I do get small 'hitches' from time to time, which im fairly certain can be fixed through a DDU uninstall reinstall. Thought I would pop back in just to say the * has been resolved thankfully.

Cheers for all your help man. 🙂

Awesome!

Be sure to unistall MSI afterburner and rivatuner to tidy up.

(Just as a precaution nothing major)

Patch 1.1 Resolved this issue at time of writing.

Just hopping on here to say i just received it again. ☹️

Dont want people to think I actually solved the problem. Gonna be playing other games in the meantime till next update, heres to hoping a fix comes then.

Found the solution.

Windows wasn't allocating ram correctly. fml this is embarrassing.

This is what I did:

- open file explorer

- right click this PC

- click properties

- advanced system settings

- click 'settings' under performance

- advanced tab

- Virtual Memory (change)

- untick automatically manage file size (set custom)

- min size 4096 max size 12800

- click set

- restart computer

This has reduced the frequency of the DXGI crash but it still remains. It is considerably less however.

Cool, could you provide some steps so users who see this are able to replicate the solution please 🙂

Fix isnt working anymore.

It finally happened.

After getting two DXGI crashes i restarted my comp and continued to play, however there wasn't a crash until after several games that i got to play. This crash was not DXGI but instead an actual crash apex recognised, and finally after well over 20 odd crashes it generated a txt file.

glorius day

crash:
{
R5Apex: 00000000012207B0
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
}
cpu: "AMD Ryzen Threadripper 1920X 12-Core Processor "
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000012207B0
R5Apex: 000000000047635C
R5Apex: 0000000000468011
R5Apex: 000000000043F4E9
R5Apex: 00000000002BBBB2
R5Apex: 000000000044008F
R5Apex: 00000000004C84BD
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 8192 // 0x00002000
rbx = 27
rcx = 0x00007FF6AE905F90
rdx = 0
rsp = 0x0000004F0D27FB28
rbp = 0
rsi = 0x00CD2778
rdi = 0x00007FF688DBBBA0
r8 = 32
r9 = 0
r10 = 0
r11 = 0x00007FF6AE905F90
r12 = 0
r13 = 0
r14 = 0x00007FF688F3EF10
r15 = 0x00007FF6AE8FCF90
rip = 0x00007FF689D207B0
xmm0 = [ [-0.1998291, 4.5913544e-41, -0.17773438, 4.5913544e-41], [0xBE4CA000, 0x00007FFD, 0xBE360000, 0x00007FFD] ]
xmm1 = [ [2.8296812e-39, 7.9554516e-41, 0, 0], [0x001ED000, 0x0000DDC4, 0x00000000, 0x00000000] ]
xmm2 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1553899726

Hmm, what resolution are you playing at?

1600 x 900

Okay jump into your Nvidia control panel and go to 3D settings - Global Settings.

Scroll down to DSR factors and choose 2.25 and apply.

Then go to change resolution and select the Dynamic Super Resolution like this:

Apply the resolution.

Now once this applies the text may look off so you can just press the Win key and type calibration and press enter.

Skip to the part about text and change it how you see fit.

Then try the game out, sometimes RTX cards have performance issues at lower resolutions.

Did not work unfortunately. received device error removed again

Ahh okay after reviewing your system hardware i have found something.

Your PSU has only one 8pin /2x4pin connector and your motherboard needs to have all the ports filled:

One 8 pin connector can draw a max of 150w your cpu is rated at 180w.

Now we can do a test by disabling half of your cores then run the game again and see if that fixes the issue.

If so then your PSU does not have enough connectors to power your cpu which then causes instability and then the issue you keep getting consistently.

So lets start by pressing the Win key and type Msconfig, open up system configuration and click the boot tab.

Click advanced options and tick number of processors, then in the drop box select half the amount of cores.

Click ok and tick the make all boot setting permanent and apply.

Restart the PC and try playing the game now.