DXGI-DEVICE-ERROR-REMOVED (new)

Okay,

1. Are you able to borrow a PSU at all? any wattage.

2. Check your CPU socket for bent pins as mentioned before.

You can check the CPU socket for the bent pins now.

The PSU is a test for the power. (i dont know how AMD handles its power saving settings and may have spiked in power draw)

but we really need one for process of elimination.

I did check for pins previously before my last post, forgot to mention. They were pristine, nothing out of line from any angle.

I do have a 950w PSU but its a bit sketchy, and by that i mean its hella old (like coming up on 6 years, not to mention it wouldn't power up the previous PC unless jumpstarted. hard to explain).

One thing that I should note, after the 4 cores crash i decided just to revert the CPU back to 12 cores in msconfig. The CPU usage was maxing out at 100% when playing apex, so in order to get better performance i just put it back to normal. After i did this and restarted i was able to play like a 4 hour long session with my mates without any fps problems or crashes.

However once i took a break, came back and opened apex again, first match in the DXGI error returns. Weird stuff but not sure if that means anything.

I guess i'll try out this old 950w PSU. If all else fails i've already made contact with the retail place and can send the whole thing back for testing if need be. 

Cheers.

Alright, do you know how to trip a PSU on without using a motherboard? (ill explain how to if you don't)

All you need to do is remove your side panel, connect the ATX or CPU connector in the open power slot on your main system, start up the PSU then start the main desktop.

Test out the game and see if this remains stable. (have all cores active)

Two things to remember:

1: High framerate requires more CPU power on top of GPU so if your making more frames in games then more CPU resources are needed.

2: The errors you get are more likely based around the power draw of the cpu, cpu power draw is not consistent in games.

If you can get the old PSU to start up withe the sketchy issues as mentioned thats great.

You can run a system with a open side panel just remeber to keep things away from it.

Would you be able to run that by me again? Is it not as simple as just replacing the current psu with this backup one?

Nah it saves a lot of rewiring.

You connect up the old PSU into the wall and connect the CPU or ATX plug into the motherboard with the missing power sockets.

you can leave the PSU box on the top of the system if you like.

Then find the 24pin connector on the OLD PSU you would use on the motherboard and grab a paper clip/wire.

then put the paper clip in these two holes:

This will trip the PSU on then you can turn on your PC with your current PSU together. (make absolutely sure its the right holes on the picture and use the clip side as a refrence)

That way you wont have to remove all the power connection n such just to test, you can share the load/plugs between two PSU's.

gonna have to try this tomorrow, but quickly one last thing. When you say "You connect up the old PSU into the wall and connect the CPU or ATX plug into the motherboard with the missing power sockets"

are you referring to the little 4 pin connector on my motherboard (shown in figure 2 (b) of the image) as the 'missing sockets' ?

Im fairly comfortable with the paperclip steps and what not, but is that 4 pin connector the only thing my old PSU will be connected through?

When i mean wall i mean mains outlet and yes A and B needs to be filled with the power connectors if they are not already.

Yep the rest of your hardware should be powered fine, GPU has the two power slots filled and the motherboard just needs the extra slot filled.

Looking at my PC now the only empty socket is the small 4 pin one. figure A already seems to be taken up.

Cool then yeah.

Each 4 pin socket can supply 75watts  75+75=150w but your CPU is rated for 180w so 75x3=225w

Alright, thanks for the clarification.

Will do this testing tomorrow.

Ty 🙂

Hey, taking a step back i aint that confident in doing all that wiring stuff.

https://answers.ea.com/t5/Technical-Issues/Apex-legends-dxgi-error-device-hung/td-p/7794112

I did find this guy, supposedly getting the same issue. saw another individual in the daily discussion threads on the apex subreddit.

other games working fine, so probs will just play those in the meantime. Cheers for the help though.

Its not the same issue as you have device removed error and he has a radeon card which AMD have not uploaded the fix for the hung errors yet. (only nvidia)

You will probably get issues when certain games start to use more CPU power.

If thats the case then just get the PSU.

I don't know if your old PSU has two 8 pin CPU power connectors to check this so rewiring everything maybe in vain.

Nah it doesnt have that unfortunately.

Is there some stress test program that can push my comp to the max? I believe you linked one previously. 

(will also add that i received the DEVICE_ERROR_HUNG error in the past alongside dxgi device removed)

this one is for cpu's https://www.majorgeeks.com/files/details/prime95.html

Select the option for most heat and power.

to stop the test click test at the top left and click stop

Just got this error.

The error code is the same as what you get in Apex.

I'd say get the new PSU and return your old one as mentioned.

This way we know your CPU is getting the power it needs.

Alright, found a temporary solution.

- Do a DDU uninstall clean and restart.

- Install NVIDIA 417.35 drivers

This solution lasts until next PC reset to which i have to do it again.

Stilll receiving apex crash.txt things

crash:
{
R5Apex: 00000000012207A7
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
}
cpu: "AMD Ryzen Threadripper 1920X 12-Core Processor "
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000012207A7
R5Apex: 000000000047635C
R5Apex: 0000000000468011
R5Apex: 000000000043F4E9
R5Apex: 00000000002BBBB2
R5Apex: 000000000044008F
R5Apex: 00000000004C84BD
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x00007FF7C64A5F90
rbx = 301 // 0x0000012D
rcx = 84
rdx = 0xFFFF800839B5A070
rsp = 0x00000017F047F718
rbp = 0
rsi = 0
rdi = 0x00007FF7C64A5F90
r8 = 0x00A0A6F8
r9 = 0
r10 = 0
r11 = 0x00007FF7A095BBA0
r12 = 0
r13 = 0
r14 = 0x00007FF7A0ADEF10
r15 = 0x00007FF7C649CF90
rip = 0x00007FF7A18C07A7
xmm0 = [ [-7.4966823e-32, 4.5914945e-41, -6.625199e-32, 4.5914945e-41], [0x8BC2A000, 0x00007FFE, 0x8BAC0000, 0x00007FFE] ]
xmm1 = [ [2.8296812e-39, 7.9554516e-41, 0, 0], [0x001ED000, 0x0000DDC4, 0x00000000, 0x00000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Its literally your PSU. you will keep getting errors unless you give your CPU the power it needs. 🙂

Yeah, finally got round to putting in old PSU. no crashes.

Guess i'll have to send it back.

Cheers for the help man 🙂

Still getting device error hung tho :/

Hmm lets try a DDU reinstall just incase one of the many things we tried affected it in some way.

Install this and select the clean and restart function: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Download the latest driver for later: https://www.nvidia.com/Download/index.aspx?lang=en-us

Once you have restarted your PC go to device manager > display adaptors and right click MS basic display adaptor and select update.

(Even if it has no updates thats fine its just a check)

Then install the driver like normal.

Try the game once done.

ill check out Hung errors see if they are still an issue but they are suppose to be fixed with the driver changes.

Alright, was getting the apex crash.txts but now its back to DXGI_ERROR_DEVICE_REMOVED again. Even had the new drivers that geforce put out yesterday.

Geez im coming up blank here. . .

Either way its ideal to get the PSU sorted so your CPU can run @ 100%.

Ive dug around further online with not much luck.

A possible work around to try:

Download MSI afterburner again: https://www.msi.com/page/afterburner (scroll to the bottom)

Set the Power to 50% and apply then try the game.

Ill be asking EA staff if they can suggest everything but tbh we have tried nearly everything

Here is something to try:

Download this: https://www.microsoft.com/en-gb/download/details.aspx?id=8109 (untick the bloatware MS tried to give you)

Create a new folder and run the file, it will ask you for a location so send it to your new folder.

run the DXSetup.exe in the new folder and let it run.

Once done run the game.

If you have a DirectX corruption it should resolve it.