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TerJkeee's avatar
TerJkeee
4 years ago

DXGI_ERROR_DEVICE_HUNG in battlepass windows and in arena

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number rtx 2080 super
Enter RAM memory size in GB 18
What is your gamertag/PSN ID/EA Account name? TerJkeee
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. TerJkeee
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. battle pass, in previous patch on arenas matches.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Scrolling batlle pass and watching what i can get here. In arenas: can't find anything same which cause it constantly
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? everytime in battlepass, almost every game in arena, sometimes multiple times in one match
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game closes with DXGI_ERROR_DEVICE_HUNG window
What should be happening instead? game should keep working
Steps: How can we find the bug ourselves? In current patch it's enough for me to scroll back and fourth battlepass rewards and watch at some of them

‌

Every time i get to battlepass tab and check rewards i get DXGI_ERROR_DEVICE_HUNG error and game crashes.

In previous patch i had same problem almost in every arena game, but couldn't remember any in battle royale.

I have already contacted nvidia support(after diagnostics they told that graphics card is completely fine), clean reinstalled graphics driver, repaired windows, tryed to update directX(latest version so didn't update) and nothing of this helped.

4 Replies

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  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hey, while I'd lean towards card issues, it sounds like you've approached that side of things thoroughly. Past this, it sounds like a problem with hardware (perhaps there's an issue on the HDD the game's installed to?) or the local game install?

    With how extensive the steps listed are, I assume you've tried a reinstall, but can I check if a repair (or verify integrity if you play on Steam) finds a problem? If it does, are more problems found on subsequent repairs/verifies?

  • TerJkeee's avatar
    TerJkeee
    4 years ago

    I've completely reinstalled it yesterday after the update came out. There is a lot of games on this disk and none have any problems yet.

    And steam doesn't see any corrupted files

  • TerJkeee's avatar
    TerJkeee
    4 years ago

    It was happening in store too. But the battle pass was the easiest way.

    Now i've reinstalled windows. It became more stable, can't get in menu. But still in game: arenas, training range.

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