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whitewolfapex's avatar
whitewolfapex
2 months ago
Solved

EA charged me twice

I bought "Apex Legends™: Ultimate Battle Pass Split 2" but when I checked my bank, I found EA changed me two times and when I back to EA history I found two orders for same "Ultimate Battle Pass Spli...
  • Midnight9746's avatar
    Midnight9746
    2 months ago

    @whitewolfapex Does the second charge show up here: https://help.ea.com/en/refund/

    If it does, you should be able to refund it that way.

    If it doesn't, you would still need to contact EA Support. (Which, due to the holidays, some of the support channels are offline right now, so that may be why you're not seeing the option to open up a case).

whitewolfapex's avatar
whitewolfapex
2 months ago

@Midnight9746i already visited the page but i cannot find "chat with us" in another word i cannot open a new case

 
 

 

 

Midnight9746's avatar
Midnight9746
Hero
2 months ago

@whitewolfapex Does the second charge show up here: https://help.ea.com/en/refund/

If it does, you should be able to refund it that way.

If it doesn't, you would still need to contact EA Support. (Which, due to the holidays, some of the support channels are offline right now, so that may be why you're not seeing the option to open up a case).

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