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kinglevi305's avatar
4 years ago
Solved

EA Keeps Making Me Sign In On Apex

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? Levi GonMurk
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Flove4Good
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Seer
Which Legends were your squad mates using (if applicable)? Lifeline
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Start of The Game I Was Trying To Sign In.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to Sign In
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Multiple
When did this happen? (dd.mm.yy hh:mm) November. 18. 2021
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? Nothing
What should be happening instead? I Should Only Sign In Once, Not Everyday
Steps: How can we find the bug ourselves? Idk What's Causing The Issue

Everyday For Some Odd Reason, I Have 2 Sign Into EA Everyday... It Says It Has Expired

  • Hi @kinglevi305


    When you have the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. They might be able to see why it's asking you to reset your password so often. I'm afraid that isn't something we would be able to investigate here on Answers HQ. 

    You can find more info on how to set up a case with them at the EA Help website. If you prefer, you can also speak with the team over Facebook or Twitter instead. 

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @kinglevi305


    When you have the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. They might be able to see why it's asking you to reset your password so often. I'm afraid that isn't something we would be able to investigate here on Answers HQ. 

    You can find more info on how to set up a case with them at the EA Help website. If you prefer, you can also speak with the team over Facebook or Twitter instead. 

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