Community AdminThis error is not occurring in over 5 other games I have installed which use the EAC client. I am confident in the assessment that the EAC client is not at fault here.
AV was also totally disabled when trying that as a possible conflict. It is not the issue either.
This specific error is caused by a misconfigured SSL certificate. Either the certificate issued to Apex is currently wrong, or Apex isn't recognizing EAC's certificate for Apex.
It is likely a network-related error of some sort and may be related to the Saviors update in some way. A few others both here and on the subReddit are having the same or similar certificate issues and cannot resolve them at this point.
Community AdminThanks for the extra info.
Can you point to the subreddit thread(s)? Any and all examples can help.
@EA_Davidhttps://www.reddit.com/r/apexlegends/comments/umdifw/comment/i82cbin/?utm_source=share&utm_medium=web2x&context=3
Is the comment I responded to, as well as those here.
At this point, it does not work with the update either, or with reinstalling the game. EAC service persists to work with all other games and EAC itself sees the link between Apex and the EAC client.
Currently the fact that there is a conflict with the x.509 SSL certificate, it is possible that there is a pretty major network vulnerability with the game and/or service.
There is honestly no way to emphasize how critical this issue could be if it is indeed an issue with the SSL certificate for the game.
Edit with a bit of an update:
I can now start the game sometimes and get to the loading screen and compile shaders, terrains, and textures. But trying to go from there into the lobby returns the same error. This worked 2 times before not working anymore with no discernable pattern as to why. It should be noted that this means there is a way to at least somewhat bypass the anticheat currently.
I have also tried to move over to Origin client, but receive the same SSL certificate error from Origin in trying to download and install that service.
Community Admin@Q_Spice Hey, unfortunately that link seems to be for another issue, a much more mundane login problem. It seems they were able to get in and play some ranked before the night was through.
@Houtzyboy Thanks for the extra details. And unfortunately if the obvious steps don't fix this, the big step of a WIndows reinstall is often ultimately the way to address this, even though it is an extreme one.
I've looked around and this doesn't seem to be widespread at all, but it would still be good to identify the cause. Searching for the obscure windows setting is searching for a needle in a stack of needles, but AV was sort of skimmed past earlier. Just to discount it, can I check which AV you guys use?
Thanks.
this is the picture of the certificate
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