This error is not occurring in over 5 other games I have installed which use the EAC client. I am confident in the assessment that the EAC client is not at fault here.
AV was also totally disabled when trying that as a possible conflict. It is not the issue either.
This specific error is caused by a misconfigured SSL certificate. Either the certificate issued to Apex is currently wrong, or Apex isn't recognizing EAC's certificate for Apex.
It is likely a network-related error of some sort and may be related to the Saviors update in some way. A few others both here and on the subReddit are having the same or similar certificate issues and cannot resolve them at this point.
Community AdminThanks for the extra info.
Can you point to the subreddit thread(s)? Any and all examples can help.
@EA_Davidhttps://www.reddit.com/r/apexlegends/comments/umdifw/comment/i82cbin/?utm_source=share&utm_medium=web2x&context=3
Is the comment I responded to, as well as those here.
At this point, it does not work with the update either, or with reinstalling the game. EAC service persists to work with all other games and EAC itself sees the link between Apex and the EAC client.
Currently the fact that there is a conflict with the x.509 SSL certificate, it is possible that there is a pretty major network vulnerability with the game and/or service.
There is honestly no way to emphasize how critical this issue could be if it is indeed an issue with the SSL certificate for the game.
Edit with a bit of an update:
I can now start the game sometimes and get to the loading screen and compile shaders, terrains, and textures. But trying to go from there into the lobby returns the same error. This worked 2 times before not working anymore with no discernable pattern as to why. It should be noted that this means there is a way to at least somewhat bypass the anticheat currently.
I have also tried to move over to Origin client, but receive the same SSL certificate error from Origin in trying to download and install that service.
Community Admin@Q_Spice Hey, unfortunately that link seems to be for another issue, a much more mundane login problem. It seems they were able to get in and play some ranked before the night was through.
@Houtzyboy Thanks for the extra details. And unfortunately if the obvious steps don't fix this, the big step of a WIndows reinstall is often ultimately the way to address this, even though it is an extreme one.
I've looked around and this doesn't seem to be widespread at all, but it would still be good to identify the cause. Searching for the obscure windows setting is searching for a needle in a stack of needles, but AV was sort of skimmed past earlier. Just to discount it, can I check which AV you guys use?
Thanks.
@EA_DavidCurrently Malwarebytes and Windows Defender
I should add that I also tried downloading Origin which is also having issues.
Currently, Origin's service thinks that my PC is not connected to the internet despite it being so. I used the site below for the download:
https://www.origin.com/usa/en-us/store/download
This is also an issue that I have had before on both this PC and 4 others in different areas on different networks with different AVs. It has resulted in me moving away from that service entirely.
I should also note that every time I access EA's official download, that it downloads 4-6 launchers and both the thin and full client, which is a fairly unusual behavior.
I have been doing a bit more digging, and can confirm that this has been a known issue in the past with both Origin and similar to issues with Apex in particular:
https://answers.ea.com/t5/EA-General-Questions/EA-Origin-website-security-issue/td-p/116904
This is the exact error I am getting from EA's site in trying to download.
While not exactly the same, many similarities are present between both issues. Simply saying "this isn't the exact same error" is not an acceptable response. Many issues in code are compound and can manifest in different ways on different machines. A login error may very well be tied to this if both are involving the same web service handler.
Currently, given how these types of files work and what I have currently tried, I do not believe that this is an issue that can be fixed on my end. All files have been removed and successfully reinstalled numerous times and continue to validate on Steam's side of things as well as EAC's side. EAC is having no issues other than Apex, and the problem persists whether AV is enabled or not.
The SSL certificate is also fine (validated by poking through its metadata and that of my friends whose games are currently working, everything matches perfectly).
I am also now running both ApexR5.exe as an administrator as well as EAC. This now returns a new error with Steam that the launcher is suffering either a hanging or silent crash due to misconfigured source code. I have also tried this with both Windows Defender and my AV completely disabled (which is a completely unacceptable "fix" by the way). To be blunt, you keep coming back to that as an issue despite me having clearly communicated that this has been thoroughly tried with AV completely disabled. It is not the issue.
At this point, the level of troubleshooting is honestly ridiculous as it has gotten to the network level, all files are properly referenced and architecture of files is perfectly fine. I can think of no possible reason why literally everything on my PC is working fine but Apex and Origin services are not that does not involve something being wrong or being done on EA's side of the pipeline seeing as these issues aren't limited to Apex, but seemingly to EA web services as a whole.
I will continue trying on my end, but there is literally nothing left for me to do at this point.
this is the picture of the certificate
Oh i see. However i tried like updating windows and and updating all the drivers but still it is not working at all. Other than that, i also try to install the certificate root from internet but it still doesnot work. Hope someone fix this for us QAQ.
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