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herRedLeftHand's avatar
herRedLeftHand
6 years ago
Solved

Erroneous issue: Game security violation detected (#0000001)

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 1070ti Enter RAM memory size in GB 32Gb What is your gamertag/PSN ID/EA Account name? herR...
  • EA_Kent's avatar
    EA_Kent
    6 years ago
    @herRedLeftHand wrote:
    @EA_Kent HI Kent, both are installed on the same drive (my basic C: drive). What's really weird is that it never ever happened until season 4 came out. And it only happens first time I log in to Apex and always within 2 minutes. What I do now is start Apex, click 'continue', wait 2 minutes for the crash to happen and then restart Apex - it will then work without any issues no matter how long I play.
    If I stopped playing but kept my origin session opened, then the issue would not occur again. It only happens first time of logging into Origin and then Apex.
    Hope this helps,

    Hmm, I see. That is pretty odd. What happens if you try setting up a Clean Boot on your PC? If there's something else running in the background that's triggering this violation error that might help us bypass it.

    For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes when you're able. 

    /Kent

herRedLeftHand's avatar
herRedLeftHand
6 years ago
@EA_Kent HI Kent, both are installed on the same drive (my basic C: drive). What's really weird is that it never ever happened until season 4 came out. And it only happens first time I log in to Apex and always within 2 minutes. What I do now is start Apex, click 'continue', wait 2 minutes for the crash to happen and then restart Apex - it will then work without any issues no matter how long I play.
If I stopped playing but kept my origin session opened, then the issue would not occur again. It only happens first time of logging into Origin and then Apex.
Hope this helps,
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago
@herRedLeftHand wrote:
@EA_Kent HI Kent, both are installed on the same drive (my basic C: drive). What's really weird is that it never ever happened until season 4 came out. And it only happens first time I log in to Apex and always within 2 minutes. What I do now is start Apex, click 'continue', wait 2 minutes for the crash to happen and then restart Apex - it will then work without any issues no matter how long I play.
If I stopped playing but kept my origin session opened, then the issue would not occur again. It only happens first time of logging into Origin and then Apex.
Hope this helps,

Hmm, I see. That is pretty odd. What happens if you try setting up a Clean Boot on your PC? If there's something else running in the background that's triggering this violation error that might help us bypass it.

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes when you're able. 

/Kent

  • herRedLeftHand's avatar
    herRedLeftHand
    6 years ago

    Thnks Kent, I'll try that next time the issue occurs. Interestingly enough, since you have released the season 1 'return' I have not encountered the issue any longer.

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago
      @herRedLeftHand wrote:

      Thnks Kent, I'll try that next time the issue occurs. Interestingly enough, since you have released the season 1 'return' I have not encountered the issue any longer.

      That's good to hear! Hopefully it doesn't start happening again, but if it does please let me know. 👍

      /Kent

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