False penalty

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Track_Lifestyle
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Caustic
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Don’t know
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting on care package
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 4
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? While playing apex, my game bugged out and crashed. I tried loading back in several times and it failed. Finally, it loaded but sent me back to the lobby and penalized me 72 points for leaving when I didn’t. This bug needs to be fixed and I want to be compensated my 72 points back for a unfair ruling. Thank you.
What should be happening instead? I should be playing
Steps: How can we find the bug ourselves? Check system errors and correct faulty issue.

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While playing apex, my game bugged out and crashed. I tried loading back in several times and it failed. Finally, it loaded but sent me back to the lobby and penalized me 72 points for leaving when I didn’t. This bug needs to be fixed and I want to be compensated my 72 points back for a unfair ruling. Thank you.