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Eryios's avatar
Eryios
7 years ago
Solved

False Positive caused by Ring of Elysium (Europa.exe)

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia Geforce GTX 1080 Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Acco...
  • Indigojack16's avatar
    Indigojack16
    7 years ago

    Hi,

    If think you got incorrectly banned:

    1. Head to https://help.ea.com/en/contact-us/
    2. Select Apex Legends as the product
    3. Select your platform
    4. Select “Manage my account” as the topic
    5. Select “Banned or suspended account” as the issue.
    6. Start a mailing conversation with ToS team.  It could take days to recieve a reply from ToS team.
Indigojack16's avatar
Indigojack16
7 years ago

Hi,

If think you got incorrectly banned:

  1. Head to https://help.ea.com/en/contact-us/
  2. Select Apex Legends as the product
  3. Select your platform
  4. Select “Manage my account” as the topic
  5. Select “Banned or suspended account” as the issue.
  6. Start a mailing conversation with ToS team.  It could take days to recieve a reply from ToS team.
  • Eryios's avatar
    Eryios
    7 years ago

    As I stated in my issue, I've already been through the appeal process. They did not take my appeal seriously and remained steadfast with their determination. Hence why I said I don't mind if I am unbanned or not at this point, however I don't want someone else to encounter this issue. 

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