Friend
Product: Apex Legends Platform:PlayStation 5 Please specify your platform model. Sony PlayStation 5 What is your gamertag/PSN ID/EA Account name? t71gg3rhappy08 Please provide your squad mates' g...
Forum Discussion
I am unable to add my crossplay friends on PS5, they are playing on Xbox Series X. We've both checked our settings and cross play is enabled, I've deleted the game and reinstalled it, I just my EA account settings and everything is good. I'm kind of at a loss at what to do here as I just want to play this game with my friend and can't. Any help you be appreciated, thank you!.
EA_LannaCommunity Manager
Hi folks,
We've merged a number of threads together to help keep information and troubleshooting on this in one space.
Edit to add: There are some posts from a few days ago, could you take a look and see if the search results in the EA App now show your friends?
If not, can you double-check that the privacy settings for both the EA accounts and console accounts are set to public? The privacy settings can determine the search results. These guides will come in handy for checking on and updating the various privacy settings: EA Account / Steam / Xbox / PlayStation.
In the meantime, let's rule out connectivity issues. Could you try turning the router off for 5 minutes and turn it back on again? If possible, see if switching up how you connect online helps, for example, if you're using Wifi, try it on mobile data instead.
- EA_Lanna
